Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
How do I change my email address linked to my account?
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Account Management",
"probability": 95,
"follow-up": "Can you please provide your current email address and the new email address you would like to update it to?",
"user_mood": "inquisitive"
}
}